Having problems controlling your e-mail traffic?

(Inside front cover)

Are you coming to a stop?
34% of companies never reply to e-mails
(Source: Hewson Group)

Proceeding with caution?
75% fo companies took over a day to reply to e-mails
(Source: Hewson Group)

Or going for it?
By rescuing 8% of e-mail transactions abandoned each day in Europe, businesses could make an extra £60 billion by 2004
(Source: datamonitor)

“Potential customers are being frustrated and sales are going begging.”
Financial Times Creative Business Survey, Oct 31, 2000

(Right hand reveal)
Keep your e-mail traffic floeing with entelligence
“entelligence allows managers to see how many e-mails have been received, how many have had replies and how quickly they have been deleted.”
Financial Times Creative Business Survey, Oct 31, 2000

Nominated “Best Productivity Tool”
PC Magazine’s Technical Innovations Awards 2000

(Centre spread)
Entelligence, the fast lane to advanced real-time e-mail information

A clear view of all your current e-mail traffic
Entelligence gives you the clearest view ever of all the e-mail activity in your contact centre. Full colour, on-screen, real-time displays show you how many e-mails are coming in, are waiting to be dealt with and have been successfully handled. You can analyse e-mail activity and staff performance in detail and act accordingly. Entelligence also allows you to “drill down” to a more detailed level to access information on individual agents and groups.

Flashing signals to police your service levels
Entelligence lets you set your own defined alarms to ensure service levels are maintained. You are alerted whenever predetermined service levels are not being met by a visual alarm. Problems that might otherwise have been overlooked are brought immediately to the attention of the supervisor.